So I go to buy a replacement set of ceramic discs for a tub/shower faucet I installed a year or so ago..Well turns out you have to buy the whole stem ..What?????I told the counter guy."You have to be kidding me"..Nope that's the way they all come now..Called Gerber they were more than happy to send replacement stems..Again I explained I don't need the whole stem just discs and the red rubber retainer.They are sending me replacement stems ..Scratching my head trying to figure out why they are wasting $35 when all I need is set of discs and retainer $3 in parts ..maybe..I paid $35 for the replacement just to get my customer up and running .Now I will be stuck with replacement parts that I may never need ..Well except for the one I just repaired..probably the cold side next I imagine..Why am I complaining ..Because it doesn't make sense except that maybe if they just sent the discs I would break em before they got installed or after the discs are installed something else turns out to be a problem and they are sending just stem parts out...who knows
No announcement yet.
Gerber ceramic discs