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Rigid Pressure Washer 3300 gun/wand is leaking

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  • Rigid Pressure Washer 3300 gun/wand is leaking

    Hi everyone! I am still very happy with my Ridgid 3300 pressure washer. But recently the gun has been leaking where the wand screws in. I tightened it but still have a very substantial leak.

    Is anyone else having this problem?

    It's me, Freddy
    Don't squabble with the chickens
    Instead, soar
    with the eagles

  • #2
    Awesome Customer Service Experience!

    Ok, I would like to give a quick update:

    I called Rigid this morning and told them about the leaking wand/gun. They told me no problem, and promised to ship a brand new wand/gun immediately. They told me I would receive it within 8-10 business days.

    I am very impressed with their commitment to me as a customer as well as the prompt service I have received.

    Have a great day everyone and please keep posting so we can stay informed and educated!

    Satisfied Freddy

    Originally posted by soarwitheagles View Post
    Hi everyone! I am still very happy with my Ridgid 3300 pressure washer. But recently the gun has been leaking where the wand screws in. I tightened it but still have a very substantial leak.

    Is anyone else having this problem?

    It's me, Freddy
    Last edited by soarwitheagles; 06-18-2008, 06:35 PM.
    Don't squabble with the chickens
    Instead, soar
    with the eagles

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    • #3
      Re: Rigid Pressure Washer 3300 gun/wand is leaking

      Very good to hear they stood behind their product!!!. Had you or them discussed changing out the o ring only to resolve the problem?

      Comment


      • #4
        Re: Rigid Pressure Washer 3300 gun/wand is leaking

        Phils,

        We did not discuss changing out the "O" ring, but I did tell them about my suspicion that it could be the "O" ring. They agreed that it could very well be the "O" ring, but they insisted upon sending me a new wand.

        I will let you know the final outcome...we are still waiting for the new wand to arrive. In the mean time, I used my dewalt wand and everything si working fine. Just finished pressure washing my mom and dad's entire property with the dewalt rotating tip and it was awesome!!!

        Have a great day Phils!

        Freddy

        Originally posted by phils View Post
        Very good to hear they stood behind their product!!!. Had you or them discussed changing out the o ring only to resolve the problem?
        Don't squabble with the chickens
        Instead, soar
        with the eagles

        Comment


        • #5
          Update on Rigid's customer support on the 3300

          The new spray gun wand arrived today. I will try it out later this week. Wow! Rigid sure has great customer service and I am so happy with the model 3300. Rigid rocks!

          It's me,

          Freddy
          Don't squabble with the chickens
          Instead, soar
          with the eagles

          Comment


          • #6
            Re: Rigid Pressure Washer 3300 gun/wand is leaking

            I attached the new gun/wand today and it works perfect, just as I thought.

            I think I am the happiest pressure washer dude on the planet these last 4 months!

            Have a great day everyone and keep posting so we can discover and understand the true quality of these units!

            Rigid rocks!

            Freddy
            Don't squabble with the chickens
            Instead, soar
            with the eagles

            Comment

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