In response to some of the questions asked and comments made about the various tools in this forum. I have owned one "RIDGID" tool and it became one of the worst pieces of equipment, I am ashamed to say, that I have ever purchased. When I contacted the customer service department, their response was "yeah what da ya want us to do about it". According to the person in customer service based on the serial numbers the tool was almost five years old and any repairs made to it I would have to pay for. I tried repeatedly to explain to her that I had just recently purchased the tool a few months ago at my local Home Depot. She still insisted that I would have to pay for any repairs made to the tool. In this modern day and age of inventory control especially for such large companies as RIDGID or Home Depot you wouldn't think that Home Depot would keep an item in inventory for over four years and then sell it to unsuspecting customers as brand new. When I went back to the Home Depot that I purchased it from the manager there simply responded "Yeah well it's to old and we won't take it back and you will have to pay to have it repaired". I told her, Mam I have only used this tool four times, and I pulled it out of the box with all the original packaging and showed her that it looked still new. She still insist that they won't take it back. I write this to tell others of the problems I have had and to think before they purchase the RIDGID products. There are better brands available and sometimes at better prices and a lot better customer service.
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