Purchased a Ridgid jointer about a year and a half ago. Always had some issues with it from day one which I discounted as inexperience. Finally got frustrated enough to investigate and found that the end of the outfeed table closest to the knives has a depression/cup in it that runs paralell to the knives (perpendicular to the fence). Ridgid support has been dismal and even the service center won't investigate/pursue the issue under warranty. So basically I have a $500 pile of cast iron that can't properly joint a board. Very disappointed so far with customer service and warranty from ridgid. When you call call Ridgid, they immediately tell you to take it to the service center. Take it to the service center and basically get told that Ridgid will not acknowledge that there is an issue with the product. Setting a straight edge perpendicular to the fence is all the investigation that needs to be done to show that something is wrong. Anyone else have these types of issues with Ridgid warranty/service? I was going to drop 5-6K on new tools in January and it certainly won't be on Ridgid products if this is the type of service that I can expect.
No announcement yet.