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  • Ridgid Service Centers

    I have had a problem with ridgid and can't get help from them. I took my hammer drill to a service center to have it worked on and the girl working the desk during lunch time did not give me a service ticket, just told me to call the serviceman back at 1 pm. I called and talked to him and he said he would get right on it. I called back a week later and the guy that answered the phone said the serviceman didn;t work there anymore but a new guy named marvin would help me. I asked marvin about my drill and he didn't know what needed to be done, i told him. I called back a week later and there was no answer all day. I called starting this week and got a message of another company name and not the one i took the drill to. I finely reached customer service at ridgid to tell them the story and they already knew about the company (that ridgid listed on their website) and told me that since i didn't have a service ticket i was screwed and they could not do anything. Great, i spent $300.00 0n the hammer drill and another $250.00 on a drill i bought 2 months ago and this it how they treat me. Does anyone know the correct address of the ridgid center in s.c. So i can give it to the judge when i file a claim against ridgid?

  • #2
    Re: Ridgid Service Centers

    Is your hammerdrill a corded or cordless unit?

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    • #3
      Re: Ridgid Service Centers

      Originally posted by Tim Setzer View Post
      Does anyone know the correct address of the ridgid center in s.c. So i can give it to the judge when i file a claim against ridgid?
      No ticky, no laundry

      Case dismissed...next!

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      • #4
        Re: Ridgid Service Centers

        OOOOOOOh, boy. Agree with Plumberscrack on this one. Lack of ticket = Lack of evidence. I'd be awfully nice to customer service on this one and hope they pity me and my circumstance. I'd think that your recourse would be against the owner of the defunct service center though. Good luck either way.

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