Had my first service center experience in col oh. Had a compact battery start too malfunctiion so i called the closest service center. Luckiliy its very close. Gave the guy my info, hes picking them up tom and giving me new ones. Apparantly im on the pick up/delivery route! I guess it is only some places that give bad service. My advice to any one that has a problem with a service center is report them to RIDGID, and to the rude customers, stop acting like an a**hole.