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this happens to all my ridgid cordless tools. i use the heel of my hand to "drive" the battery onto the tool, in effect, further seating the battery onto the tool. this usually enables the release tabs on th eside of hte battery to release. now the battery can be removed in the normal way. hope this works for you.
there's a solution to every problem.....you just have to be willing to find it.
I usually swear at and belittle tools that act like that. I say mean things to encourage them to do better. I say things like "come on you pos stupid battery. I know I'm smarter than you. Your just a battery and thats all you'll ever friggin' be. I might be stuck out here working to but at least I'm a human, I've got a chance to become something else. You, your just a battery and you can't even do THAT right".
If that doesn't work I usually threaten to "fix" them with my hammer, but it never happens because...well never mind, Don't even get me started on that stupid hammer.
The only problem with this is I have to pay an extra $13 a week so my tools can go to counseling because they are always whining about self-esteem issues
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