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Mine works fine also...but....I do remember that before I got mine that there were some posts referring to the lift system having problems in that it was assembled backwards before shipping. I've been trying to find the posts but haven't had any luck with the new search feature.
Fortunately, mine came assembled correctly. If I remember, it was a simple fix involving switching something over, like the foot pedal. Because I didn't have to fool with it, I don't remember exactly what it was.
I'm sure that someone will chime in on the corrective procedure needed.