I purchased 3 sets, 6 drills all together, of the small 12 volt cordless drills. Model number R82007. All 6 batteries are defective. My father has same set, both his batteries are defective. After 7 or 8 phone calls over a year ago and many hours on hold I was given a list of warranty depots. The Ridgid employee told me there was a recall on the 0830 batteries and to send them away to get repaired. I did so and after 3 months of waiting for my 2 drills back and several calls to this Ridgid warranty approved buss, the manager informed me that they cannot find my drills. I have been calling Ridgid for the last week and today finally after 27 minutes I got through to a representative. That rep told me he did not have the authority to address my issue and he would transfer me to the supervisors voice mail. I held patiently to be transferred and after another 27 minutes , a gentleman comes on the line and asks me how he can help me. Once again I informed him that I was simply awaiting to be tranferred to a supervisors voicemail. I currently own appox 14 ridgid items however if the terrible customer service continues I will be switching to another brand. Anyone alse having same issue with these batteries?
No announcement yet.
Frustrated customer Bad batteries or not?