I purchased the above mentioned pressure washer on 6/20/11 from Home Depot. I have used it twice for a total of about 30 minutes of run time and during the second use it started to spit and sputter. I took it to Orange County Mower and Tool in Apopka Florida (an autorized service center) the 4th of November. I was informed that it needed a new throttle body and that the part was on back order. Friday the second of December, Orange County Mower and Tool contacted me again to say the part was in and that the pressure washer would be ready the next day. I did not hear anymore from them December the sixth, as I planned to pick it up. I called to ask what time they were open to and was then told that the pressure washer was not ready and in fact the part that had been ordered and was back ordered was defective. Subaru informed the repair shop that the part is in high demand and that it would be a long wait. Subaru then suggested a whole new motor only a carburated engine in place of the fuel injected version. I paid for a fuel injected motor and now they are telling me the best they can do after all this time, is to substitute it with old technology. This pressure washer is less than six months old and has been in the shop for well over a month now. I wrote Ridgid to complain and to ask that I be given a new pressure washer and was told that it is Subaru's problem, I disagree and feel that the ultimate responsibility falls on Ridgid. They take no responsibility at all. As of today December 13th, the new motor is still not in and I still do not have my pressure washer.
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