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So now its moved past 36 minutes.......why do I have to wait for this? I would register the replacement batteries online but the website is not responding. These guys are pretty horrible. A lifetime warranty for this hassle. Who needs it?
since my mind readiing isnl't what it used to be, it would be nice to know who you were calling. i've never had a problem getting ridgid CS on the line. and they do not offer a lifetime warranty on their hand held and stationary power tools. they offer a Lifetime Service Agreement (LSA), but qualifying original owner tools must be registered with the program in order to qualify for coverage. it's all right here:
I called Ridgid customer service this morning, got my registration number, then called a local service center. Took the batteries in this afternoon and left with 2 new batteries in about 15 minutes. Easy and my kind of price, $0. I have always heard of the hassles and was worried what would happen if I had a bad battery. I am a Ridgid customer for life as long as the service is this good. Lowes has the Kobalt power tools display saying Ridgid does not have as good a warranty. The Lowes cleerk told me Ridgid discontinued their Lifetime Service Agreement but I can't find anything to back his statement up. If you don't have a local service center, I could see some possibilities of exchanges being a hassle but if you live near one and registered the tools, nothing could be easier.