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  • Batteries for R86007B... no good! Why?

    A couple of years ago, I asked for a power drill for chrsitmas. I expected (and would've been happy with) a cheap one, but to my delight, my parents got me a Rigid R86007B. Bad ***!

    I'm not a professional by any means--I just use it for little fun home projects every now and then (building cedar planter boxes, installing a chin-up bar in my man-cave, etc). It was awesome and powerful and I loved it. For about 5 months. After that, the batteries wouldn't survive long enough to sink 2 lousy drywall screws at a time. WTF? Today, one of the batteries will *kinda* work for 2-3 minutes at a time before giving out. The other battery is dead as a ****ing rock.

    Since it was a gift, I never saw the receipt, and never completed the paperwork for the LSA. I thought, "These are great tools used by pros... surely, with the little rinky-dink projects that I do, I won't be wearing it out any time soon".

    Now when I Google "Rigid Battery" I see all kinds of hate and vitriol from frustrated people calling them "garbage" and "trash", etc. Generally, these kinds of posts are followed up by people who defend Rigid and bash the OP, so I can tell there must be at least a few people who have good experiences with the tools as well. Nonetheless, there are a sufficient number of "GARBAGE!" posts that I know I'm not the only one who has unexpectedly had a bad experience. The drill itself is awesome, definitely overkill for the kinds of projects I do, but I'm honestly dumbfounded at how poorly the batteries have performed. No way could any power tool company stay in business with performance like what I've experienced. As it is, I pretty much have a really cool-looking paperweight. Makes me angry just to look at it.

    Any idea what I've done wrong? Are my expectations out of line with reality? Supposing I were to go out and drop a stupid amount of cash on a replacement battery, is there anything I can do to ensure that the replacement doesn't fizzle out as easily as the originals?

    Thanks to any sincere responses from people with experience.

  • #2
    Re: Batteries for R86007B... no good! Why?

    There could be any number of different reasons why your batteries won't hold a charge. If you're within 3 years of the original purchase date they are still under the original warranty period. I would take the drill, batteries and the charger to one of the Factory Authorized Service Centers in Dallas and have them run a check on all three components. It could be that you just have a bad charger. If at all possible, have your parents do a little back tracking and see if they can get HD to print them a duplicate receipt. If they purchased it with a HD Credit Card that should be a very simple thing to get done. If you can come up with proof that it was purchased in the last 3 years and something does end up to be defective, a free replacement or repair of the defect will be done at no charge. Good luck.
    Teach your kids about taxes..........eat 30 percent of their ice cream.

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    • #3
      Re: Batteries for R86007B... no good! Why?

      You might get lucky if you don't have a sales record as long as the date code is under 3 years.

      Also, if you don't mind putting some extra coin into tools and adding to your tool arsenal, I suggest getting the x4 fuego impact/drill combo for 179.00. It gets you to superior tools and charger, not to mention, 2 much better batteries than the units you have. You might find the newer charger puts some life back into your older batteries. One of my older Li batteries wouldn't charge on my older charger, but the newer charger charges it and it works flawlessly.

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      • #4
        Re: Batteries for R86007B... no good! Why?

        Thank to you both. I went up to Home Depot not knowing what to expect, but hoping for a resolution. The woman at the customer service/returns station was exactly what I was afraid of encountering... before she even said a word, I could tell that she hated her job and had a shi**y life. You know the type... refused to formally acknowledge my presence, distracted, disinterested, no eye-contact, refused to stand up. Basically I was bothering her and she was tired of it before I even approached the station. The only words she was capable of uttering were "Well, if you don't have a receipt, there's really nothing we can do for you".

        Fortunately, I got passed off to another guy who was just as clueless, but who had a great attitude. He hooked me up with a manager who was obviously competent but way too busy to help, but who (again fortunately) said that the rental department had some batteries that could be swapped for me. I was escorted to the rental department, where a very nice lady took my drill, batteries, and charger to the back. She came back a moment later with two brand new batteries, and gave them to me.

        No asking for a receipt, no asking for date of purchase, didn't even ask if it was bought at Home Depot... no formalities, qualification, or paperwork at all. I just said thank you and walked out with new batteries. Something tells me that this is not the proper protocol, and that it shouldn't have been this easy, but I didn't question it--I just said thank you very much and left.

        When I got home to finish my project, my drill worked like brand new. I had almost forgotten how powerful it is.

        I love it when things work out easily

        So, any advice or pointers from any of you, so I can make sure these batteries don't crap out in a couple of months again?? I doubt I will have such good luck at replacing them the second time around

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        • #5
          Re: Batteries for R86007B... no good! Why?

          The best advice I can give you is to read the part of your Owners Manual that deals with recharging the batteries. Follow those instructions and you should be OK.
          Teach your kids about taxes..........eat 30 percent of their ice cream.

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