Purchased a Ridgid drill sent in all the documentation received a lifetime service agreement verification letter in the mail. Two years later drills not working took it to a Ridgid service depot for battery warranty.Was told I have no coverage under the so called lifetime service agreement. I did keep copies of everything including the verification letter stating the drill, batteries and charger had all been registered under the lifetime service agreement. I have been fighting with them for days trying to resolve this issue. I can understand they need proper registration but I did that and received verification letter from Ridgid Customer service that my product was registered.Has this happened to others? Beginning to think their warranty is Bull!
No announcement yet.
Ridged not honoring lifetime service agreement