I needed the trigger on my drill so I took it in to a service center. I figured it would take a month maybe two. I am on my fifth month so I called and talked with customer service through Ridgid. Though they were nice, she said the service center is going to get my part and will fix the drill although it will take 7 to 10 days to get the part and then they have to fix it. Honestly I think it has been way too long. Should they just have replaced the drill by now? Couldn't find anything in the LSA agreement stating one way or the other. Pretty lousy customer service in my opinion.
No announcement yet.
How long should a repair take?