A while back a relative was plaining some rough sawn oak planks from an old barn using my ridgid 13" planer. He started a board through the planer and all of the sudden something broke and the feed stopped. Turns out a gear had snapped. We took the planer to the authorized service center we bought it (refurbished) from. The repairman looked at it, confirmed it was a broken gear and took it into the back. Ten minutes later he hauled it back out and said it was fixed, loaded it on our truck, said he would bill the part to ridgid, and to have a good day. What service!
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