This is related to my last post titled "X2 crapped out", but felt is was important enough to deserve a separate post. My month and half old 18v X2 crapped out over the weekend and I went back to HD to get a new one since I was clearly within the 90 day guaranty period. I was met with considerable resistance at the the return counter and it took me half and hour and two managers to exercise the satifaction guaranty. Apparently, HD has a policy of accepting returns of power tools for only 30 days. I said that was great, but I have a 90 days. They told me that whatever is on the box is not through HD, but through the manufacturer. They also told me that the 90 day guaranty was "subject to interpretation". I could not get an explanation for this outrageous comment. Anyway, I left last night with a replacement drill, but I also left with a sour taste in my mouth. There were not supposed to be any problems with the 90 day part, just the service after the 90 days. I am now comtemplating returning the damn thing and going with a different brand all together. One that I can purchase at another store.
No announcement yet.
Beware of 90 day satisfactionPage Title Module
Move Remove Collapse