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RIDGID Announces New 3 Year Service Warranty On Power Tools

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  • RIDGID Announces New 3 Year Service Warranty On Power Tools


    RIDGID professional power tools announced today that its power tools will now carry a new industry-leading three-year full service warranty that provides free service and parts on normal wear items including batteries. The new warranty is retroactive to all tools purchased since February 1, 2004. This industry-leading service offer is in addition the 90-day Satisfaction Guarantee Policy. The legal explanation of this new offer is as follows:

    90-Day Satisfaction Guarantee Policy

    During the first 90 days after the date of purchase, if you are dissatisfied with the performance of this RIDGID® tool for any reason you may return the tool to the dealer from which it was purchased for a full refund or exchange. To receive a replacement tool you must present proof of purchase and return all original equipment packaged with the original product. The replacement tool will be covered by the limited warranty for the balance of the three-year warranty period.

    **What Is Covered Under the Limited Three-Year Warranty**

    This warranty covers all defects in workmanship or materials and normal wear items in this RIDGID® tool for the three-year period from the date of purchase. This warranty is specific to this tool. Warranties for other RIDGID® products may vary.

    How to Obtain Service

    To obtain service for this RIDGID® tool you must return it, freight prepaid, to an authorized service center for RIDGID® branded handheld and stationary power tools. You may obtain the location of the authorized service center nearest you by calling (toll free) 1-866-539-1710 or by logging on to the RIDGID® Web site at When requesting warranty service, you must present the proof of purchase documentation, which includes a date of purchase. The authorized service center will repair any faulty workmanship, and either repair or replace any part covered under the warranty, at our option at no charge to you.

    What Is Not Covered

    This warranty applies only to the original purchaser at retail and may not be transferred. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse, neglect, alteration, modification or repair by other than an authorized service center for RIDGID® branded handheld and stationary power tools. Consumable accessories provided with the tool such as, but not limited to, blades, bits and sand paper are not covered. This warranty does not extend to pipe working, drain cleaning and diagnostic, pressing, wet/dry vacs or general purpose tools.

    RIDGID® and its supplier network make no warranties, representations or promises as to the quality or performance of its power tools other than those specifically stated in this warranty.

    Additional Limitations

    To the extent permitted by applicable law, all implied warranties, including warranties of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE, are disclaimed. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to three years from the date of purchase. RIDGID® and its supplier network are not responsible for direct, indirect, incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.