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What Happens When Tool Can't Be Repaired Under LSA?

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  • What Happens When Tool Can't Be Repaired Under LSA?

    I am curious what Ridgid does when your LSA registered tool can not be repaired? Are you: 1. out of luck, or 2. get a replacement tool.

    What about if they don't carry the tool anymore? I love my little compact reciprocating saw (R86447) and am concerned that if it dies Ridgid won't be able to repair it. They may not have any to replace it either.

  • #2
    Oops. Looks like I asked this last year (darned memory). Yet it wasn't really fully answered. The saw has been great for another year. I use it a lot but take care of it as best I can as I want it to last.

    https://www.ridgidforum.com/forum/po...nger-has-parts

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    • #3
      Generally speaking you're lucky if LSA registration was complete and information is still in the files but if I had to guess I'd say you would just be out of luck. This is based on the many many posts on this issue and past experience

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      • #4
        Originally posted by Gary 1 View Post
        Generally speaking you're lucky if LSA registration was complete and information is still in the files but if I had to guess I'd say you would just be out of luck. This is based on the many many posts on this issue and past experience
        Humm. I can't recall any instances off hand of anyone telling the Forum that they got nothing from the LSA for a covered tool if that tool was retired tool and it couldn't be fixed.

        You say this happened to you Gary or am I misreading your post.

        Can you give us details as to what happened?
        "It's a table saw, do you know where your fingers are?" Bob D. 2006

        https://www.youtube.com/user/PowerToolInstitute

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        • Gary 1
          Gary 1 commented
          Editing a comment
          Bob
          There is nothing as specific as what you are talking about. It does say IF I HAD TO GUESS. This is based on the way ridgid has treated customers in the past.....some mine.....some from this forum

      • #5
        I had a metal abrasive saw replaced. I had no idea my model was discontinued. I took kit broken one in for service and when I got the call to come pick it up, there was a brand new model, new in the box. That was my first Ridgid tool and I've been a big fan ever since.

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