If you are considering taking your Ridgid LSA Lifetime warranty tool to Home Depot to repair, BEWARE.
they may or may not repair it using your LSA warranty. you are going to Roll the Dice in the hands of a home depot repair person to determine if your repair is covered or is the result of "neglect"
in the fine print you sign, you agree to pay them 18.95 for evaluation, and it says, "if a customers tool repair is fully covered under a manufacturers warranty, home depot shall credit customer the upfront charge of 18.95 plus tax at the time of the tool pickup.
my mistake was assuming when i read it, i had my LSA. they even took my LSA info when i dropped off the tool.
when i went in to pick up my tool, it was fixed, but was told im not getting the 18.95 back because it was not a warranty repair. i explained i had the LSA, but it didnt matter, they said it wasnt covered with no extra info.
finally i got in contact with Home depot corporate and asked if they could look into this, i suspected the home depot employee didnt contact Ridgid for warranty recovery. they immediately called the store, while i was on the line with corporate and talked to a manager, the manager agreed to credit back my 18.95. i went in later, met with a manager and the problem was discussed in detail. we talked to the actual employee who repaired the tool and he said the chuck was jammed up because i didnt lubricate it, he said that's why the repair not covered by LSA. it was suggested i use something like WD-40 to keep the chuck lubricated. even the store manager said that he had never personally lubricated his chuck.
they said the 18.95 refund was a courtesy, not because anyone did anything wrong.
you also sign a 100$ pre approval, agreeing to pay up to 100$ for repair. so my 18.95 repair could have come back as potentially $99.95 repair (NOT COVERED UNDER WARRANTY)
so as a summary, if you decide to send in your LSA Lifetime tools to home depot repair, you may end up paying up to 100$ for a repair "NOT COVERED UNDER WARRANTY"
my advise, unless you can 100% confirm the repair they do is going to be covered, dont take it to home depot, send it to an Authorized service center. i have never had any problems with authorized service centers in all the years i have had LSA warranty, i was just trying to save a trip to the post office one night i was at HD shopping.
this is not hate on home depot, home depot is a great store and i shop there often, even picked up a bunch of new Ridgid 18v tools in the last few months and added them to my LSA. I just want the Ridgid LSA community to be aware of what they might run into if they take their tool to HD.
if you have any HD repair experiences, please reply to this post with your experience.
they may or may not repair it using your LSA warranty. you are going to Roll the Dice in the hands of a home depot repair person to determine if your repair is covered or is the result of "neglect"
in the fine print you sign, you agree to pay them 18.95 for evaluation, and it says, "if a customers tool repair is fully covered under a manufacturers warranty, home depot shall credit customer the upfront charge of 18.95 plus tax at the time of the tool pickup.
my mistake was assuming when i read it, i had my LSA. they even took my LSA info when i dropped off the tool.
when i went in to pick up my tool, it was fixed, but was told im not getting the 18.95 back because it was not a warranty repair. i explained i had the LSA, but it didnt matter, they said it wasnt covered with no extra info.
finally i got in contact with Home depot corporate and asked if they could look into this, i suspected the home depot employee didnt contact Ridgid for warranty recovery. they immediately called the store, while i was on the line with corporate and talked to a manager, the manager agreed to credit back my 18.95. i went in later, met with a manager and the problem was discussed in detail. we talked to the actual employee who repaired the tool and he said the chuck was jammed up because i didnt lubricate it, he said that's why the repair not covered by LSA. it was suggested i use something like WD-40 to keep the chuck lubricated. even the store manager said that he had never personally lubricated his chuck.
they said the 18.95 refund was a courtesy, not because anyone did anything wrong.
you also sign a 100$ pre approval, agreeing to pay up to 100$ for repair. so my 18.95 repair could have come back as potentially $99.95 repair (NOT COVERED UNDER WARRANTY)
so as a summary, if you decide to send in your LSA Lifetime tools to home depot repair, you may end up paying up to 100$ for a repair "NOT COVERED UNDER WARRANTY"
my advise, unless you can 100% confirm the repair they do is going to be covered, dont take it to home depot, send it to an Authorized service center. i have never had any problems with authorized service centers in all the years i have had LSA warranty, i was just trying to save a trip to the post office one night i was at HD shopping.
this is not hate on home depot, home depot is a great store and i shop there often, even picked up a bunch of new Ridgid 18v tools in the last few months and added them to my LSA. I just want the Ridgid LSA community to be aware of what they might run into if they take their tool to HD.
if you have any HD repair experiences, please reply to this post with your experience.
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