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  • Don't waste your time

    To all posters: As I read through these posts concerning Ridgid's new line, I need to point something out to you:
    Home Depot is a sales organization...not a building supplier or tool distributor in the rightful sense. They count on homeowners and garage carpenters to be enticed by cheap prices and slick advertising. The new Ridgid TV ads claim that professionals are swearing by these tools...not possible, as they have only been available for two months. The table saw that I purchased has been removed from the shelves, as they were all returned as defective. Most pros do not have the time to research the problem...I will find time to, and I found that it was designed to fail, as did three of my colleagues.
    Forum poster RIDGID1 and his friends are thinking of replacing all of their tools with the new Ridgid line. Why on Earth would anyone take that kind of plunge? Trade magazines test these products on a regular basis, and there are some brands that simply cannot be surpassed...I.E, There is no cordless drill in any Home Depot that can match the performance of Metabo's. It has a pulse switch feature that no other has which doubles the torque for installing long cabinet-mounting screws or even lagbolts. Bosch and Metabo are consistently tied for best jigsaw. P-C and Milwaukee for best recip saw. And guess what? Home Depot doesn't service anything!
    Wait to see the results of the tests, and wait to see what the return rate is before jumping in headfirst. The more popular and familiar brands are popular and familiar for a reason: they work, and they last. They were here long before HD was. They do not need "exclusive" distributors. Professional suppliers (found in your local industrial district, as opposed to your retail districts) will not stand behind consumer-marketed brands such as this because the return rate will negatively affect their image.
    Ridgid is neato-looking and fairly ergonomic, but fail where it counts: the motor and drivetrains. Previous posts have pointed out the failure of the drills, and I have pointed out the failure of the portable table saw (see my previous post). Until such time as Ridgid can meet and surpass previous engineering and professional testing requirements, I will be doing my best to make sure that none of my colleagues and associates consider purchasing any of them. Ridgid should have stayed in the plumbing business, and out of the woodworking business.
    Signed---Can't Afford Any More Downtime
    ...where\'s my &*#@ pencil??!

  • #2
    Well said avvie. what you stated is the truth and nothing but the truth. home depot will be doing a lot of swapping out . ridge wont even make my work place a warranty center for the woodworking line of tools. we are a warranty center for there plumbing and drain cleaning eq. witch i fix. that is pure ridgid.

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    • #3
      Finally, somebody out there willing to look past the "LIFETIME WARRANTY" and look at the products themselves. It's nice to see that somebody realizes that these tools are less about quality for the pro, and more about profit for HD and OWT. Ironic that OWT happens to supply HD with other exclusive brands.

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      • #4
        I don't even know where to start, guess I won't bother...

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        • #5
          Jon, I take exception to your statement about being a warranty center. We welcome anyone for consideration. If you are in good standing and willing to participate there is no reason for you to not be set up. Please contact our tech service group. They will explain the process by which to ask for consideration for servicing power tools.

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          • #6
            Avvie, if you'd read some of the statements posted by Brandman, you'd see that the tools were jobsite tested for a year before they went to market. So, they can be relied upon by contractors for more than 2 months. Also, Any mfg out there is going to have defects. the PC 557 joiner is on type 3 now, I have a type 7 belt sander from them. having to change types means that they've had to improve on what they designed. It is no different than any other brand out there. I'm sure if you look, you'll find plenty of people who have purchased tools from the other guys and have a negative experience. I had bad trouble with several DeWalt jigsaws.

            Also, if you want to pay $$ for a Metabo, then you should get the quality you claim.

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            • #7
              Brandman, you gave more than I would have. Oh h$$ll! It isn't worth it. Rick (The rad idealist of the worst kind!)- I kinda like my new eval. for sure.

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              • #8
                Originally posted by odin65:
                Finally, somebody out there willing to look past the "LIFETIME WARRANTY" and look at the products themselves. It's nice to see that somebody realizes that these tools are less about quality for the pro, and more about profit for HD and OWT. Ironic that OWT happens to supply HD with other exclusive brands.
                Anybody close to the business knows that selling Ridgid power tools isn't about profit. The margin on the tools, regardless of brand, won't keep the store open.

                The next time you come in to buy a drill from me, think about why, after you spend $299 on a drill, I'm so interested in selling you a $25 drill bit kit.

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                • #9
                  Mike3206, I do hope the tools were well-tested...the one I had a major problem with happened after 14 months. My colleague had the same problem in one month. I asked for a replacement motor. The tech dept. kept me on the phone while I described the problem and they disassembled the motor to verify my claim. It was verified, and two-plus months later I recieved the same motor with the same problem, but in a different color. I disassembled it, packed it with grease, re-assembled and ran it, only to find that the chamber is not seated and sealed tight enough to hold the grease. Now it drips while running. Left note to Brandman, no answer so far.
                  As for Metabo, their two ad slogans say it all:
                  "You won't find this puppy at Home Depot"
                  "Expensive, and worth it"
                  I am a stair specialist (circulars, Iron, etc.),
                  and I am having a very hard time breaking or burning this tool.
                  It would be nice to be proven wrong about the new Ridgid line, especially since they are letting me sit here and slam them on their own website.
                  ...where\'s my &*#@ pencil??!

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