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It's that bar code on the box. Should have a number under it, I believe. You need to cut that whole thing out and send it with a copy of your receipt. I'd also include your name, address, and E-box identification number, as well as the E-box number for the particular tool when it was registered on the web site. Also, copy everything that you are going to send, just in case it gets lost. (I leave nothing to chance!)