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3650 pesky fence guide

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  • 3650 pesky fence guide

    bought my new 3650 2 days ago. My rear fence guide didn't line up with the left hand mounting bolt after assembly. It just hung in mid air! Yes, I set the guide scale at 7-1/8 at the right edge of the main table. Called tech support. They told me to move the guide so it lined up at 7-7/8. Now I had a scale starting at 5/8 instead of 0. Called back and spoke to another tech. I measured where my scale was mounted from the end of the guide while he measured his. Mine had been mounted over an inch off!! He's sending me a whole new rear guide extrusion with the scale mouted correctly. He also said the manual was right at 7-1/8. What a great saw though

  • #2
    Re: 3650 pesky fence guide

    I can't tell if you unhappy about getting a saw with a mfg. defect or very happy that your Customer Service experience was a positive one. I'm glad everything worked out for you and in a timely manner to boot.

    By the way, welcome to the forum.
    ================================================== ====
    ~~Don't worry about old age; it doesn't last that long.

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    • #3
      Re: 3650 pesky fence guide

      Thanks for the welcome. I am thrilled with the saw, customer service, and , that I didn't do anything wrong in assembly. I'm most thrilled that the fix is on the way to boot.

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      • #4
        Re: 3650 pesky fence guide

        I have found Ridgid support to be among the best out there. Enjoy the 3650, and welcome to the forum.
        Poplar Branch Wood Crafts

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        • #5
          Re: 3650 pesky fence guide

          Welcome, Rickdom!! Congratulations on your new saw. I've found Ridgid's support to be pretty darn good, personally. I hope your new parts get there soon and you're up and makin sawdust!!!
          I put it all back together better than before. There\'s lots of leftover parts.

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