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  • Don't want to flog the dead horse but...

    I bought a TS3650 and it was a nightmare to assemble. I posted in the assembly tips thread about it. The major issue I had with the assembly is there is no step to tighten the motor mounts. I am aware enough to go back and snug the bolts but I worry someone will not catch that and have problems. The motor vibrates and comes loose... the belt slips... the blade slows and stops cutting and starts catching and... KICKBACK.

    I called Ridgid and the gal on the phone was more concerned about me sending in the right info to register my saw. I called and stopped in at Home depot and talked with 2 different managers who both told me they passed on info to their rep and he would call me. No call.

    I had major issues with the assembly and to be honest if this saw did not perform as well as it has it would have been on Home Depot's stoop in a heartbeat. It does perform VERY well. I really like this saw. I just get concerned when companies don't seem to stand behind what they make/sell. ESPECIALLY when there are safety issues involved.

    My 2 cents... GREAT SAW... AWEFUL Support.

    Freddie
    Last edited by FreddiePhuzz; 12-12-2007, 01:37 PM. Reason: spelling issues

  • #2
    Re: Don't want to flog the dead horse but...

    If you had major issues with the assembly of this table saw then I fear you should return it immediately before you hurt yourself.
    Teach your kids about taxes..........eat 30 percent of their ice cream.

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    • #3
      Re: Don't want to flog the dead horse but...

      check the post I made originally. Issue is with the fact that the instructions are poor and the hardware is irregular. MANY MANY people have posted about this.

      http://www.ridgidforum.com/forum/sho...t=7585&page=12
      Last edited by FreddiePhuzz; 12-12-2007, 03:05 PM.

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      • #4
        Re: Don't want to flog the dead horse but...

        http://www.ridgid.com/Tools/TS3650-T...w/EN/index.htm

        In the upper right look for the two pages side by side. If you click that icon you can download a better manual than what normally comes with this saw. It's not perfect but is may help. Please remember that many companies put out poor manuals. The problem is both of the person(s) not knowing English that well and also not having to assemble or use the item him or her self. If they let owners that had to figure it out the hard way work on manuals they would be much better.

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        • #5
          Re: Don't want to flog the dead horse but...

          The problem with a lot of Technical Publications writers is that they never actually go to the shop or have any 'first-hand' experience with the product that they are writing for.

          I recall taking a compressor service class many years ago. It was 40 hours of lecture and hands-on training, culminating in a three-hour 'open-book' exam. I just happened to be one of several writers of that particular manual.

          I did pretty well on the exam, considering I wasn't a field technician, but when I left the test room I was met by several of my classmates who wanted to know how it felt to go to the manual and NOT find the answers! Lesson learned!

          After that you could darn well bet that every machine I wrote and illustrated instructions for, was one with which I had in-depth experience with. My ex-boss could never understand the importance of spending time in the shop with the equipment and discussing the details with the guys who were actually building these things. It's also amazing how many instructions I've read that were way off course when it came to the actual workings of a product.

          CWS

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          • #6
            Re: Don't want to flog the dead horse but...

            I realize the issue with manual writers is common. What surprises me is that no one really seems all that interested in hearing me as a customer give feedback. I did get the saw together, it was just harder than I expected. I do like the performance of the saw... its really great. I just think they would be more interested in making the customers experience with the saw easier. Its not like I am demanding they re-design the saw fromt he ground up, just a few manual edits that will make assembly easier and safer. I know I was kind of irritated when I rounded the first bolt on one of the cast iron wings not because I horsed on it but rather the manual told me to use a 1/2 inch wrench on a 12 mm bolt. I don't like damaging my new toys right out of the box and when it happens because of a manufacturers mistake its just frustrating. I work on machinery enough to know to stop and re-look at what was going on there but does the average woodworker have macherery knowledge? I don't know if every guy that can use a plane or saw knows how to use a wrench.

            Anyway.. I do really like the saw. it performs as well as as I have heard. I am planning on keeping it. I just like to think my tool manufacturer wants to keep up with their products and issues their customers might have.

            Comment


            • #7
              Re: Don't want to flog the dead horse but...

              "I don't know if every guy that can use a plane or saw knows how to use a wrench."

              Not trying to insult anyone here, but my opinion is that if you can't run a wrench, you have NO business running a power tool!
              ‎"I've never let my schooling interfere with my education" -Mark Twain

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              • #8
                Re: Don't want to flog the dead horse but...

                Freddie: Your intentions seem noble enough (i.e. The manual sucks and has bad info in it). The problem is that on this forum you are preaching to the choir. One of the reasons this forum has so many looking at it is because the the company (Ridgid) has good products (not all by any means, but a good number) for a good price, but the support in the venue of manuals, marketing (i.e. their "exclusive" HD distributorship, when HD does everything it can to discourage customers), and availability of accessories really is among the poorest in the business.
                Many here have voiced these concerns/complaints already, and it is beginning to be a sore subject when it seems no one at Ridgid is listening. However, they did establish this forum, so those of us that have purchased some of their better tools can help each other. I think this forum is the total extent of their response, as the bean-counters seem to be in the decision making majority with the exception of their bread & butter line of plumbing tools.
                Be thankful you got one of the gems before they cheapen it to another piece of cr&p like is happening with ALL the tool manufacturers. Let us know if you find another, and feel welcome here with any suggestions for other users, as well as questions. However, griping about the company's actions has not shown any improvement, as it has been going on for years (literally), so please save yourself the stress of trying to change the company.
                THEY DON'T CARE.
                The rest of us just try to make it better for each other, and we are not Ridgid employees, so altho we can feel your pain, there ain't a dam& thing we can do about it.

                JMTCW

                Go

                PS. Based on some of the posts here, I agree res057 that some people would be better served NOT buying power tools!! But, if they survived into their 20's, 30's, and 40's not concerned enough to learn the basics about how the machines they depend on for life work, they deserve a chance to mangle themselves however they want to. Hopefully Darwin's law will kick in before they procreate.
                Last edited by Gofor; 12-13-2007, 08:08 PM.
                Practicing at practical wood working

                Comment


                • #9
                  Re: Don't want to flog the dead horse but...

                  I have a ts2412 which predated the ts3650 and is one of the older gray saws. I followed the instructions that came with the saw and, luckily, the only probles I experienced were the ones where I didn't read the instructions carefully. a re-reading usually provided the nesessary info.
                  there's a solution to every problem.....you just have to be willing to find it.

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                  • #10
                    Re: Don't want to flog the dead horse but...

                    I didn't encounter any problems assembling my 3650. I thought the owners manual was fine, with the exception of the Herculift part. I figured that out on my own.

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                    • #11
                      Re: Don't want to flog the dead horse but...

                      I never had any issues myself.
                      No, the half of the missing finger was not power tool related.

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                      • #12
                        Re: Don't want to flog the dead horse but...

                        Originally posted by artmann View Post
                        I didn't encounter any problems assembling my 3650. I thought the owners manual was fine, with the exception of the Herculift part. I figured that out on my own.
                        x2...
                        How much wood could a woodchuck chuck, if a woodchuck could chuck wood?

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                        • #13
                          Re: Don't want to flog the dead horse but...

                          The fact that owners requests to RIDGID for manual edits and changes go unanswered is one of the reasons I started the 3650 Assembly Tips thread.

                          I am kinda surprised that none of the BS1400 or other tool owners has started a similar thread to help people with the growing pains of those tools.
                          ---------------
                          Light is faster than sound. That's why some people seem really bright until you hear them speak.
                          ---------------
                          “If I had my life to live over again, I'd be a plumber.” - Albert Einstein
                          ---------
                          "Its a table saw.... Do you know where your fingers are?"
                          ---------
                          sigpic http://www.helmetstohardhats.com/

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                          • #14
                            Re: Don't want to flog the dead horse but...

                            Originally posted by Bob D. View Post
                            The fact that owners requests to RIDGID for manual edits and changes go unanswered is one of the reasons I started the 3650 Assembly Tips thread.

                            I am kinda surprised that none of the BS1400 or other tool owners has started a similar thread to help people with the growing pains of those tools.
                            I for one found that assembly tips thread a big help. Had I paid closer attention and read all the posts I probably wouldnt have royally screwed up the first 3650 I got.

                            Comment


                            • #15
                              Re: Don't want to flog the dead horse but...

                              I just put my new 3650 together last week and everything was easy except the herculift. It didn't say which size bolts go where.

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