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RIDGID Announces New 3 Year Service Warranty On Power Tools

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  • RIDGID Announces New 3 Year Service Warranty On Power Tools


    RIDGID professional power tools announced today that its power tools will now carry a new industry-leading three-year full service warranty that provides free service and parts on normal wear items including batteries. The new warranty is retroactive to all tools purchased since February 1, 2004. This industry-leading service offer is in addition the 90-day Satisfaction Guarantee Policy. The legal explanation of this new offer is as follows:

    90-Day Satisfaction Guarantee Policy

    During the first 90 days after the date of purchase, if you are dissatisfied with the performance of this RIDGID® tool for any reason you may return the tool to the dealer from which it was purchased for a full refund or exchange. To receive a replacement tool you must present proof of purchase and return all original equipment packaged with the original product. The replacement tool will be covered by the limited warranty for the balance of the three-year warranty period.

    **What Is Covered Under the Limited Three-Year Warranty**

    This warranty covers all defects in workmanship or materials and normal wear items in this RIDGID® tool for the three-year period from the date of purchase. This warranty is specific to this tool. Warranties for other RIDGID® products may vary.

    How to Obtain Service

    To obtain service for this RIDGID® tool you must return it, freight prepaid, to an authorized service center for RIDGID® branded handheld and stationary power tools. You may obtain the location of the authorized service center nearest you by calling (toll free) 1-866-539-1710 or by logging on to the RIDGID® Web site at When requesting warranty service, you must present the proof of purchase documentation, which includes a date of purchase. The authorized service center will repair any faulty workmanship, and either repair or replace any part covered under the warranty, at our option at no charge to you.

    What Is Not Covered

    This warranty applies only to the original purchaser at retail and may not be transferred. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse, neglect, alteration, modification or repair by other than an authorized service center for RIDGID® branded handheld and stationary power tools. Consumable accessories provided with the tool such as, but not limited to, blades, bits and sand paper are not covered. This warranty does not extend to pipe working, drain cleaning and diagnostic, pressing, wet/dry vacs or general purpose tools.

    RIDGID® and its supplier network make no warranties, representations or promises as to the quality or performance of its power tools other than those specifically stated in this warranty.

    Additional Limitations

    To the extent permitted by applicable law, all implied warranties, including warranties of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE, are disclaimed. Any implied warranties, including warranties of merchantability or fitness for a particular purpose, that cannot be disclaimed under state law are limited to three years from the date of purchase. RIDGID® and its supplier network are not responsible for direct, indirect, incidental or consequential damages. Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

  • #2
    Sounds like everyone elses warrenty..."We will repair what we screw up and what should wear out in the first three years and then you have to send it off to someone and hope that they fix it in a timely manner. I am not saying anything negative about Ridgid here but for a company that states on a TV commerical they have the best warrenty in the business, this new warrenty is much like what the new DeWalt, Milwaukee and Bosch Warrenties are. In addition do I get a new battery everytime I feel that it has gone bad?? And if so do I have to send that Battery off to be sent a new one? Most companies consider Batteries an Accessory which you state in your Legal Warrenty that such accessories are not included?? Just some question BrandMan from a potential customer!!


    • #3
      Originally posted by Bo_hamrick:
      Sounds like everyone elses warrenty...
      That sounds pretty good to me. It's good that you recognize that they are on a par with all the other mfgs.
      I decided to change calling the bathroom the "John" and renamed it the "Jim". I feel so much better saying I went to the Jim this morning.


      • #4
        Bo, You get a new battery when it won't take a charge any more. The warranty detail states how you get to take advantage of this warranty offer.

        Its not a question of us fixing what went wrong - its standing behind the product with a best in class warranty - we had it at the launch of our line, as noted in the television commercial. Others had to change to follow suit or match. So, because they upped theirs, we upped ours and once again have the best offer in the business. This is about being confident in the product that we offer. Our warranty is not like others - no one else covers your soon to be purchase for as long.

        Go on Bo, go get yourself a new RIDGID tool. Put our product and the warranty to the toughest test - your own!


        • #5
          Also, is it a No-Questions-Asked policy, much like Sears?


          • #6
            I wasn't aware that Sears offers a No-Questions-Asked policy on tools that are battery powered or that you plug in. They do have a lifetime replacement guarantee on most of their Craftsman brand of hand tools. I'm not sure that it qualifies as a No-Questions-Asked policy as it is pretty obvious when you return a broken hand tool that it's broken.
            I decided to change calling the bathroom the "John" and renamed it the "Jim". I feel so much better saying I went to the Jim this morning.