Announcement

Announcement Module
Collapse

How To Post Images

Want to know the how to upload images to your posts? Image Posting Tutorial
See more
See less

R4511 Table Saw Recall Notice

Page Title Module
Move Remove Collapse
This is a sticky topic.
X
X
Conversation Detail Module
Collapse
  • Filter
  • Time
  • Show
Clear All
new posts

  • Re: R4511 Table Saw Recall Notice

    Well, sorry I am late to the game. I guess I started some of this mess. I really don't know what to say to those with the date codes in question.

    I will say that since I broke that arbor, I am now very cautious when using one on this saw. Ran dados for a couple hours yesterday and never did feel good about it.

    Comment


    • Re: R4511 Table Saw Recall Notice

      A little info on the company behind the scenes of Ridgid, that sent us the recall letter.
      Type: Public Company
      Address: Unit B-F 24/F CDW Building, 388 Castle Peak Road, Tsuen Wan, New Territories, Hong Kong
      Telephone: 852 2402 6888
      Fax: 852 2413 5971
      Web: http://www.tti.com.hk
      Employees: 21,000
      Sales: $2.10 billion (2004)
      Stock Exchanges: Hong Kong
      Ticker Symbol: TTNDY
      Incorporated: 1985
      NAIC: 333991 Power-Driven Hand Tool Manufacturing; 334413 Semiconductor and Related Device Manufac- turing; 334515 Instrument Manufacturing for Measur- ing and Testing Electricity and Electrical Signals; 335129 Other Lighting Equipment Manufacturing; 335211 Electric Houseware and Fan Manufacturing

      Techtronic Industries Company Ltd. is one of the world's leading manufacturers of corded and cordless power hand tools as well as a leading manufacturer of vacuum cleaners and other floor care products. Based in Hong Kong, and initially an original equipment manufacturer (OEM) behind such brands as Craftsman, RIDGID (for Home Depot), Bissell, and Dirt Devil, Techtronic has made a drive into the branded arena at the beginning of the 21st century. Since the late 1990s, Techtronic has acquired a number of major brand names, including Ryobi (excluding Japan); Vax, the U.K. and Australian vacuum cleaner leader; Homelite, in the United States, a maker of lawn and garden tools and equipment; and Royal Appliances Mfg. Co., also in the United States, a leading maker of vacuum cleaners and floor care products. In January 2005, Techtronic completed its acquisition of Atlas Copco's tool division, adding the Milwaukee Electric Tool Corporation, in the United States, and Germany's AEG Power Tools, as well as the DreBo brand of carbide drill bits. These acquisitions have not only given the company a global brand portfolio, they also have enabled the company to establish a manufacturing presence worldwide. Techtronic Industries is listed on the Hong Kong Stock Exchange and is led by founder and Chairman Horst Pudwill. In 2004, the company's sales topped $2.1 billion.

      Techtronic Industries was founded in Hong Kong in 1985 by German native Horst Pudwiller in order to produce rechargeable battery packs for use in hand tools and other appliances. Pudwiller, who previously had been an executive with Volkswagen, teamed up with Hong Kong businessman Roy Chung, and began producing for the OEM market from a factory in Hong Kong. Pudwiller served as company chairman and CEO, and Chung became Techtronic's managing director.

      Although cordless hand tools had by then become popular among professionals, they remained out of reach for the ordinary consumer. Techtronic recognized the potential for entering this niche, and designed a line of cordless tools specifically for the consumer market. By 1986, the company had secured its first major client, Sears, which commissioned the company to begin production of a new line of Craftsman-branded cordless power tools. That same year, Techtronic entered the vacuum cleaner market as well, supplying cordless vacuum and handheld vacuum cleaners for the Bissell brand. Sales of these products were launched by 1987.

      Techtronic's timing was right--that year witnessed the start of a large-scale Do-It-Yourself (DIY) boom in the United States. The company initially planned for production of only 200,000 tools; by the end of 1987, sales had soared past one million. This success, and promises of continuing growth in the DIY market, encouraged Techtronic to expand its production capacity. For this, the company turned to mainland China, becoming one of the first from outside China to establish manufacturing facilities on the mainland. In 1988, Techtronic's new facility opened in Dongguan. Over the next decade, Techtronic added two more manufacturing plants in China.

      To prepare for stronger growth in the 1990s, Techtronic went public in 1990, listing on the Hong Kong Stock Exchange. The offering allowed Techtronic to begin an effort at diversification. The company chose the field of healthcare appliances, and in 1991 paid $36 million for 51 percent of Gimelli Productions AG. Based in Switzerland, Gimelli specialized in the OEM production of dental and healthcare appliances for a range of clients, including Bausch & Lomb, Philips, and AEG. At the time of its acquisition, Gimelli was operating at a loss. Following the purchase, however, Techtronic shifted a large part of Gimelli's production to its Hong Kong and China facilities, helping to reduce manufacturing costs. By 1992, Gimelli had become profitable.

      In that year, Techtronic spotted its next diversification opportunity, paying $67 million to acquire a 76 percent stake in Solar Wide. This company specialized in the OEM production of solar-powered appliances, such as lighting and alarm systems and measurement and monitoring devices, as well as consumer electronics products. The addition of Solar Wide, together with Gimelli, helped Techtronic reduce its reliance on the U.S. market to some extent.

      In another attempt at diversification, Techtronic bought the manufacturing and distribution rights for the Jetstream oven from American Harvest. Terms of the agreement gave Techtronic worldwide rights, excluding the U.S. and South Korean markets. Yet this business, as well as the company's healthcare and solar power operations, remained small in comparison with Techtronic's core power tools and vacuum cleaner operations. By 1994, Techtronic's sales had topped HKD 1 billion. Power tools accounted for some 63 percent of this total, and floor care added another 17 percent to sales.

      Floor care took on still greater weight with the company following the launch of the Superbroom in 1996. This product, a handheld, broom-shaped vacuum cleaner, became a huge success. By the end of 1997, the Superbroom had helped propel the group's sales past HKD 2.36 billion.

      The growing success of the company's power tools and floor care appliances led Techtronic to refocus around these operations in 1998. By then, as well, the company had shifted nearly all of its production to its three mainland China plants. In 1998, the company expanded its production capacity again, opening a new production facility in Indonesia. Also in 1998, the company launched a new type of cutter, featuring a revolving blade magazine. To support sales of this new tool in its core U.S. market, the company acquired a 20 percent stake in distributor Nack that year.

      The late 1990s witnessed a sea-change in the global manufacturing market, as more and more manufacturers shut down their local production facilities and turned to predominantly Asian-based third-party contract manufacturers. Yet, as the new century neared, Techtronic took the opposite approach. In 1999, the company introduced an ambitious new strategy--that of re-creating itself as a brand-name producer.

      Techtronic's first brand acquisition came that year, when it acquired Vax, a leading producer of vacuum cleaners and floor care products for the U.K., Australian, New Zealand, and Indian markets. Vax had been founded in 1977 in Worcestershire, England, and launched its first product, a machine that combined wet and dry vacuuming with a carpet washing function. At first, the Vax machine was sold door-to-door, but by the early 1980s, the company had begun distributing through the United Kingdom's retail network as well. By 1988, Vax had launched distribution in the Australia and New Zealand markets; in 1998, Vax formed a joint venture with Videocon International, launching its floor care products in India as well. Paying $8 million for Vax, Techtronic then began introducing the brand into new markets.

      The acquisition that put Techtronic on the global power tools brand map came in 2000, when the company acquired Ryobi US and exclusive manufacturing and distribution rights for the Ryobi brand in the North American markets. Ryobi had been founded in 1943 in Japan as Ryobi Seisakusho, and began as a manufacturer of metal die-cast products. In the 1950s, Ryobi had added plastic die-cast production, and then began diversifying its production through the 1960s, entering areas such as the production of offset printing presses. In 1972, Ryobi created its power tool division, which grew into a Japanese market leader, before becoming a major global power tool brand.

      Techtronic paid Ryobi's Japanese parent $95 million for its U.S. subsidiary. In 2001, Techtronic returned to Ryobi, buying up its European operations for $6.8 million. The following year, the company paid Ryobi another $3 million to take over its business in Australia and New Zealand. By mid-decade, Techtronic had succeeded in acquiring global control of the Ryobi brand, excluding the Japanese market. The acquisition of Ryobi helped Techtronic gain another major client, when in 2002 it signed an exclusive distribution deal with Home Depot for the Ryobi brand. That agreement placed Home Depot as the company's leading client, ahead of Sears.

      By then, Techtronic had gained two new brands for its growing stable. In November 2001, the company acquired John Deere's Homelite brand of garden and lawn care tools and equipment, paying $24 million. Homelite had been founded in Port Chester, New York, in 1921 as the Home Electric Lighting Company, originally to develop gas-powered electric generators. Homelite began producing gardening tools, including powered pumps and blowers in the 1920s, then added its first chain saw in 1946. Over the next decade, the company introduced a variety of other products, including hedge trimmers, string trimmers, and other handheld powered gardening and lawn care products.

      Techtronic next expanded its floor care business, when it reached an agreement at the end of 2002 to acquire the Royal Appliances Mfg. Co. for $105.5 million. The Royal brand had been introduced in 1905 by Cleveland, Ohio-based P.A. Geier Company. Royal's major innovation came in 1937, when it introduced the Royal Prince, the world's first handheld vacuum cleaner. The company's spirit of innovation continued into the 1980s, especially with the highly successful launch of its Dirt Devil Hand Vac in 1984. That product quickly became the company's flagship. The Royal acquisition was completed in April 2003.

      Soon after, Techtronic solidified its position in the North American power tools market with the creation of a joint venture with Emerson Professional Tools to launch the RIDGID brand of professional grade power tools. The joint venture, which launched production in October 2003, also helped strengthen Techtronic's relationship with Home Depot, which became the major retail distributor of the RIDGID line.

      Techtronic continued building on its brand success as it approached mid-decade. In 2004, the company added to its Ryobi branded range when it acquired the North American rights to Ryobi's outdoor power equipment products line.

      At the beginning of 2005, Techtronic's latest acquisition placed it among the world leaders in the power tools segment. In January of that year, Techtronic agreed to pay $626 million to acquire the Power Tools division of Sweden's Atlas Copco. That purchase gave Techtronic control of two major brands, Milwaukee, based in the United States and founded in 1924, and AEG, based in Germany and one of Europe's leading power tool brands. The purchase also gave the company control of DeBro, a manufacturer of carbide drill bits. Techtronic had succeeded in reinventing itself as one of the world's leading branded power tools manufacturers for the new century.
      Principal Subsidiaries
      A & M Electric Tools GmbH (Germany); DreBo GmbH (Germany); Gimelli Laboratories Co. Ltd.; Homelite Asia (Dongguan) Co. Ltd. (China); Homelite Consumer Products, Inc. (U.S.A.); Homelite Far East Co. Ltd.; Milwaukee Electric Tool Corporation (U.S.A.); OWT Industries, Inc. (U.S.A.); Royal Appliance International GmBH (Germany); Royal Appliance Mfg. Co. (U.S.A.); Ryobi Technologies (New Zealand) Ltd.; Ryobi Technologies (UK) Ltd.; Ryobi Technologies Australia Pty Ltd.; Ryobi Technologies Canada, Inc.; Ryobi Technologies France S.A.S.; Ryobi Technologies GmbH (Germany); Solar Wide Industrial Ltd.; Techtronic Appliances (Hong Kong) Ltd.; Techtronic Appliances Assembly Factory 1 (China); Techtronic Appliances Assembly Factory 2 (China); Techtronic Industries (Taiwan) Co. Ltd.; Techtronic Industries Assembly Factory (China); Techtronic Industries Co. Ltd.; Techtronic Industries North America, Inc. (U.S.A.); Vax Appliances (Australia) Pty Ltd.; Vax Ltd. (U.K.).
      Principal Competitors
      Wurth Group; Danaher Corporation; Black and Decker Corporation; Cooper Industries Ltd.; Beijing Tiantan Furniture Co.; Stanley Works; Husqvarna AB; Electrolux Construction Products Inc. Target Div.; Snap-On Inc.; Pentair

      Comment


      • Re: R4511 Table Saw Recall Notice

        I sent this email inquiry to Ridgid technical support yesterday concerning the R4511 recall and received a prompt reply which I included after my question below.

        08/24/09 07:41: Dear Sirs:

        The Ridgid Forum has made me aware of several instances where owners of R4511 table saws affected by the recent recall are not able to have their saws repaired on-site, as was promised in the recall letter. This is due to an unwillingness of many local authorized service centers to perform an on-site repair. I am still waiting to see if I fall into this group. What policies do you have in place for repair of saws when no on-site service is available?

        Note: It is not practical for me to move my entire 470 pound saw from my basement shop. We can either arrange for someone to come pick it up and repair / replace it, or I would be willing to partially dis-assemble the saw so a more manageable component could be transported. Removing the Arbor Lift Support Bracket with attached arbor seems relatively straightforward.

        I would be willing to share your response with the other members of the Ridgid Forum. Thank you for a quick reply.

        RESPONSE:

        08/24/09 09:29: David:

        The recall on the Ridgid #R4511 table saw is being handled for each customer on a one by one basis as each customer contacts the Ridgid customer service phone staff, which you need to do if your saw is one of the units indicated in the recall. If a customers local Ridgid authorized service dealers are not able to provide them with on-site repairs, Ridgid customer service does have other means at their disposal to assist with properly resolving the issue for every customer that has a Ridgid #R4511 table saw that is under the serial number date code range in the recall.

        Please contact the Rigdid customer service hone staff at 1-866-539-1710, for further details on this matter.

        Best regards,

        Ton C.
        Consumer Response
        One World Technologies, Inc.

        Comment


        • Re: R4511 Table Saw Recall Notice

          That is an excellent, canned response written by their lawyers. I have called three times and have not gotten a call-back yet!

          Big G

          Comment


          • Re: R4511 Table Saw Recall Notice

            Originally posted by TheChucker View Post
            I called the helpline yesterday and spent about 10 minutes on the phone with customer service rep. They contacted the local repair shop and sent them out the part(s) needed. I received a call from the repair shop about 15 minutes after I hung up with Ridgid and was informed that they'll be out to repair my saw as soon as they get the parts. Should be early next week sometime I guess.

            Pretty smooth process for me...
            Same experience. I then looked to Co. up and it has a good rep.

            So far, so good.

            Buck

            Comment


            • Re: R4511 Table Saw Recall Notice

              Buck,
              Glad they are coming to fix your saw. They are still saying, no on site repair for me and to take the saw back to HD. So, made an appt. with the HD manager for tomorrow and see what we can work out.

              Comment


              • Re: R4511 Table Saw Recall Notice

                The saga continues.

                On Saturday the nice men from HD came and got my Orange Beauty. Seems she had something in her past that made our relationship impossible. I protested, she was immovable. "I must go. It doesn't take much to see that the problems of a saw and a man don't amount to much in this crazy mixed up world. We'll always have Paris." As she was placed on the lift gate, granite wings glistening in the sun, I said, "Here's looking at you kid."

                After a fretful Sunday I called Ridgid on Monday and spoke to the long suffering Ron. He amid his malfuntioning vacuums and power saws was a ray of hope in a dismal world. "Regardless of the price you paid we will replace the saw free of charge." he said. If there's a better phrase in the English language than "free of charge" I've never heard it. "If your Home Depot has any questions have theim call me." Another blessed phrase, "...have them call me."

                Thus bouyed and armed with the latest word I wizzed throught the rays of a setting sun to the Depot. I told the nice young woman at the Service Desk the twisted tail. The computer said there was one saw on hand and she called for a manager. Inventory time. Not a blessed phrase. The girl at the desk vainly sought a MOD (Manager on Duty to the uninitiated. Some of you undoubtedly will become initiated in the coming days). The young woman called about the store and on the intercom. No manager appeared. Finally she was able to talk to a mysterious Susan, in "the back". It pains me to think of my Orange Beauty consigned to "the back". Nontheless she was there. We discovered that they are trying to find someone to come to the store and fix it......... In my acking head there are only disconected and disjointed thoughts. "But ?????? I already ???????? to the store ?????? my house is only ?????????? 17 miles ???????? why couldn't they ??????????" Well, no point in bothering the poor lass an longer it's certainly not her fault. She would have happily consigned the one remain new saw at the store to me. We had a dinner engagement. "Thanks for the info." We left.

                I'll get in touch with a MOB tomorrow and tell him I have no intention of taking back a granite saw that has been man handled on on off a lift gate 4 times in it's assembled state and bounced around in the back of a delivery truck with the wings in place. If they can bring themselves to part with their one remaining new in the box saw after talking to the long suffering and very helpful Ron at Ridgid then maybe I'll have a R4511. If not I'll have placed my order for a G0691 before the bell tolls noon. And it's a far far better saw I'll have than I've ever had before.

                Comment


                • Re: R4511 Table Saw Recall Notice

                  Hey Frank,
                  I'll wish you good luck on your saga. Mine starts today, as I have an appt. with the manager of my HD 30miles away, and will see what happens.

                  Comment


                  • Re: R4511 Table Saw Recall Notice

                    Originally posted by Cato View Post
                    Hey Frank,
                    I'll wish you good luck on your saga. Mine starts today, as I have an appt. with the manager of my HD 30miles away, and will see what happens.
                    Good luck. In my case everyone's intentions are good but it's still a bit of a comedy of errors at least one of which is mine. I should have waited to start the process as some have suggested in this thread and as you have.

                    I don't understand how the saw can be serviced at the Home Depot and not at my house when my house is 17 mi from the depot which in turn is 70 miles away from the nearest service center. 70 or 87 is no difference at all in Texas.

                    Plus, if I had know there was any chance at all that the same saw was coming back to my house I would have had serious problems with the way it was being man handled on to the truck. The top was still on and I just don't know about granite and all this. I have no idea how it was handled when I wasn't present.

                    Anyway, I'm not taking that saw back and they don't want to give me their last new in box saw. At this point I just want my 452 back. I'm afraid it's about to get ugly.

                    Comment


                    • Re: R4511 Table Saw Recall Notice

                      frank - you have a PM.

                      Comment


                      • Re: R4511 Table Saw Recall Notice

                        I got the ball rolling on my recall notice yesterday, so far ridgid has been very responsive. I called the customer service number, they took my saw information, called the nearest repair shop while I was on the phone, and told me that the repair shop will call me. The ridgid service rep did not indicate whether or not they will do the repair at my home (repair shop is 20 minutes up the road from my home) but I am still waiting for a call. Maybe they are going to wait to receive the repair parts before getting in touch with me. We shall see!!

                        It bothers me to here the BS that some of you are getting from ridgid about not servicing your saw at home or not replacing the saw with a new one when service isn't available. I believe that many people on this forum, especially the people who got their saws early on are responsible for much of the sales frenzy that went on with this saw. If we had bought this saw and givin it less than satisfactory reviews on this forum I'm sure it would have swayed many others away. But we didn't do that! All of us for the most part love our saws and believe them to be a fantastic value.

                        This arbor situation is a very serious one which needs to be taken care of equally acrossed the board. If they can't do the repair at your home then they (Ridgid/Home Depot) need to step up and come to your home with a new saw and haul away your potentially dangerous saw before someone gets seriously hurt or worse!

                        My recall letter starts out with a thank you and a show of appreciation for my business and ends with a thank you for being a loyal Ridgid customer. Now it's time for Ridgid/Home Depot to be a loyal vendor.

                        millman

                        Comment


                        • Re: R4511 Table Saw Recall Notice

                          I'll join the club of take it back to HD. Guess I'll see what happens when I get there. Only 1 hour 45 minute drive or so. OR I could dismantle everything except the motor and take it to the nearest repair center 2 hours away.

                          Comment


                          • Re: R4511 Table Saw Recall Notice

                            I called the Ridgid service number 6 days ago with my info. Today, my local authorized repair center called to make an appointment to come out and check my arbor to see if it's one of the defective ones. If it needs replacement, they explained that they will then need to get the part(s) from Ridgid and come out a second time to perform the servicing.

                            This is the ideal response from Ridgid. Since the arbor can be checked without taking off the table top, it allows minimal inconvenience to me if my arbor is not defective, which is likely the case for most of them.
                            Last edited by DaveWoodWork; 08-25-2009, 12:29 PM. Reason: spelling correction

                            Comment


                            • Re: R4511 Table Saw Recall Notice

                              I would be most interested in knowing what "test" they perform to determine if the arbor is faulty.

                              Comment


                              • Re: R4511 Table Saw Recall Notice

                                Originally posted by DaveWoodWork View Post
                                I called the Ridgid service number 6 days ago with my info. Today, my local authorized repair center called to make an appointment to come out and check my arbor to see if it's one of the defective ones. If it needs replacement, they explained that they will then need to get the part(s) from Ridgid and come out a second time to perform the servicing.

                                This is the ideal response from Ridgid. Since the arbor can be checked without taking off the table top, it allows minimal inconvenience to me if my arbor not defective, which is likely the case for most of them.
                                Id be interested to know how they check the arbor. Wonder if its something anyone can do to their own saws?

                                Comment

                                Working...
                                X