I was shocked to discover today that Ridgid Woodworking has been purchased by Ryobi when we were looking the other way. I called Ridgid to request a replacement extension table for my TS2424 (the one that came with it is not square and thus it makes it hard to allign the ripping fence properly), and was referred to a couple of local service center. Both of them informed me that it will be weeks before they could order parts, because Ryobi would not honor their old Emerson credit accounts and it was moving too slow on approving their new applications. One of them had just gotten off the phone with Ridgid/Ryobi and was so upset with them that he was actually thinking about dropping the Ridgid line altogether. I have had prior experiences with Ryobi customer service and I can understand why he felt that way. I then tried calling Ridgid/Ryobi again to ask that they send me the new extension table direct, and they flattly refused. They suggested that I drive three hours to another service center, and that I bring my TS with me. As a small business owner this was simply unacceptable to me, because my shop is particularly busy right now and doing what Ridgid wants would mean that I'll lose my means of production (and thus my livelyhood) for an undetermined period of time with no compensation whatsoever. To make the long story short, I swallowed my pride and paid the $87 + shipping for the new table extension as I figured this was the only way to get the TS squared away fast without interrupting my business. I must say that this was the worst customer service experience ever, and that apparently lifetime warranty might be a thing of the past. If anyone from Ridgid/Ryobi is reading this post, be warned: I had been a loyal ridgid customer for 15 years, but I will buy Ridgid again only if the Pope becomes a Protestant. As I don't see this ever happening, the most appropriate thing to say at this point is goodbye. I am sorry for the long rambling, but I am extremely upset right now and needed to get this incident off my chest. Take care everyone!
No announcement yet.
RIP, my beloved Ridgid (long)