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  • Product Service

    Hi Jake,

    I'm pretty well sold on the 3612 but I am concerned about product service. I live near Toledo OH and I notice the closest service center is in Elyria (Cleveland). Where do I take it in the unlikely event that I need to have it serviced someday?

  • #2

    You are correct, the nearest service center is in Elyria, so you would have to travel a bit to take the saw to a service center, but I think you would find that only in an extreme case should you need to go to a service center.

    In any instance where you are having a problem with your tool, first call 1-800-4RIDGID and talk to customer service. If its simply a broken part we can get that sent out from our warehouse. If its an alignment issue than we should be able to talk you through it.