Here is the real problem with the LSA group at Ridgid! I have registered about 20 items since 2003 when the LSA was first rolled out and think that it is the best program out there if you have a back up tool while yours is getting repaired. Ridgid made a big marketing push in 2005 with the Depot for their tools and the LSA only to lay off over 50% of the workers in the center that register the forms sent in by us for our tools after 2006. That is why it takes up to 6 months to get your ebox updates. Also, people sell the combo pack pieces on ebay out in individual pieces(such as members on this site-you know who you are) and then people register them without the upc or receipt so the group has to waste time returning forms to customers asking for more information. Ridgid feels that the tool comes with a three year warranty when it is purchased so they have that long before it matters before it goes into the LSA warranty anyway so they can cut back on labor costs internally. Second, the repair shops are not allowed to stock any inventory from ridgid unless they do it on their own dime and very few of them are willing or have the capital to do that. I recommend asking first how your service center is going to handle your situation before dropping off your tools. Some really pressure ridgid and turn and burn a lot of parts and others just have tools piling up and wait for crap to happen and could care less that it is costing you money. My repair shop hands me a battery and I say thank you and out the door I go. They have bought a few hundred from ridgid to keep up with demand to keep customers happy. Lastly, I was one NEVER to send in warranty stuff or worry about service until I bought these tools. You must follow the details and send in the stuff to get the warranty. NO buying pieces on ebay or pawn shops unless you have a UPC to send in and can register within the time alotted. Thats all they want to get a life of batteries and maybe a brush or clutch or?????. One battery will pay for that 10% difference in price is the way I am looking at it. Also, if you are making money with your tools you should always have a backup and if it breaks buy 2. Wait for the next sale or open a home depot charge card and get 10% off and charge it back to the customer. I don't know, I have been pretty happy with them over all accept with the waiting period but that is corporate america and I have always had my 3 year warranty to begin with-go figure.
I am interested in any feedback on the 18volt impact driver in anyone has this tool and wants to share??