Last friday I had the unfortunate happen to me. My ridge tool Laser bullet level lost the red lense and wouldn't shoot the red beam of light.
I live 10 minutes from the Ridge service center. I brought my level up to take advantage of the guarantee for life. I was treated with the utmost courtesy, and swiftness. They took my personal information, and necessary phone no.'s and gave me a time of completion. I had the opportunity to look around from where i stood and there were people, some whistling, some bobbing their heads to music, and smiling, but all dilligently working.
one technician was passing and I asked if i may see the new slide miter saw. He said other than in training, he hasn't seen one either. That would mean that they haven't had to service any of them yet. That is a good thing IMHO.
Nice facilities, nice happy folks felt good walking in and walking out too.
Hats off to ridgid.