That's the number Mr. Swords designated me as he stated he has 16 previous like me that can deal strictly with him. He claims to be the Director of Service Operations for Ridgid. He did send me a new reciprocating saw which was nice. What was not nice was his hire, Tom C., that was not only NOT helpful, but detrimental in 'serving' my needs under warranty. When the service center closed after having my saw for over 3 months and sent it back to me in pieces, Tom C., on-line service rep for Ridgid, after a week of correspondence, informed me there was nothing further he could do. Marianne, the person I spoke to when I finally called Ridgid, asked if I could take it to a different service center. The next closest place on Ridgid's website listed another place out of town. I called them and they didn't service any Ridgid products. When I called Marianne back and asked for her supervisor and was told I would most likely be called back within 30 minutes, I received no call. None. Looking at Emerson's website, I fired off an email to the number four man from the CEO (he was the only guy that had an email address). Next day, Mr. Swords called me and now I have a new saw. Perserverance pays but had I to do the whole thing over again, I'd probably have stuck with DeWalt. This service crap from Ridgid just ain't worth it!!!!! Mr. Swords didn't ask me but I'd say, dictate new policy, clean house and start over.... It makes me wonder how many other poor slobs received the same treatment and finally just gave up. Lucky #17.....??