had my first experience having a Rdgid tool repaired and it was painless. took the 14.4V impact driver, with a bit stuck in the quick coupler, to a repair facility and 10 days later, it was at my front door good as new with the offending drill bit also returned. couldn't have been easier. the repair shop got all my info online. i didn't have to provide a receipt or ebox id. nothing. bravo, Ridgid.