Alright, I've had enough...
Ridgid received my new combustible gas sniffer on April 12th. It turns out something was wrong with it, and there was a re call on a sticker, yes a sticker.
It's getting close to an entire month now, with no contact via PM, e-mail, or phone call letting me know whats going on, or when I should expect to receive one back.
At the beginning, Josh looked into this for me, which was pretty cool of him to do.
Does Ridgid forget that people make a living off of the products they sell?!
I honestly don't mind the prices of the tools, because I've been pleased with the products and how they work, expect for the gas sniffer.
I don't understand why a company the size of Ridgid doesn't have several of the current model tools to just send out, once they receive the broken one, and obviously if fits within the criteria that the owner receive a new one.
It seems that there's been more and more threads bashing Ridgids Customer Service, I think it's something that the guys on the top of the ladder should start looking into.