I will admit that under the influence of frustration I may have been lacking in my explanation of the situation. But, based on your ability (or inability) to read and understand what I have already explained, I don't suppose that arguing with you - even posting photos of the returned defective batteries - would make any differenceBottom line is that I purchased a new set of tools from a lesser-known manufacturer (in the cordless power tool market) with an unproven history. I bought the tools based on the premise of quality customer service and after-the-sale warranty. What I have instead is a big hassle.........I read just fine. You had TWO(2) defective batteries and ONE (1) was replaced and because the service center screwed up you think it is so earth shaking that you must come in here and dump all over several other people's threadsAll I would ask is that Ridgid step up and get this situation fixed. I have called, I have emailed and I have been sent to warranty service centers.............. You stated you took TWO(2) batteries into a service center and due to a mistake on their part you still have ONE(1) defective battery. That's a big hassle? You must have a great life!
Now seeNow I have posted on their forum. Please understand that I am just trying every avenue to get my situation resolved..........this is totaly new territory. In all your ranting over not getting ONE(1) battery replaced after ONE try at a service center You never mentioned all this calling and emailing!If that offends you, then maybe you should put me on your ignore list :rolleyes........... This is all over ONE (1), yes a single defective battery that was alledgedly misdiagnosed during ONE (1) trip to a service center. OMG and it was a round trip of 33miles!:...........I hope to ignore you as I prefer to spend time helping people who have real problems, however based on your past history of jumping onto soooooooo many other's threads, with your earth shaking problem, it would seem difficult.