Hey, I'm a guy that orders my replacement parts for my Craftsman tools and my wife's Kenmore stuff from Sears parts.com. Never crosses my mind to call out for a repairman or take it to a service center.
If my Ridgid stuff ever breaks down, I sure won't be looking around for a service center, I'll just fix it myself like I do everything else.
Geez, we build things for hobbie or livelyhood, surely we can fix a saw if it ever breaks down! Ain't nothing but nuts and bolts!
Just tilt your head a little and it will look straight!