House bought out of forcloser and empty for about 6 months.
Call to clean a 4 inch from garage cleanout to street. The manhole is at 90 feet out. I hit roots at 65 feet just as their driveway hits the street. I work on this for about an hour, remove some narly roots and then my cutter keeps getting bound up. I switch blade a couple of times, but it's feeling really mechanical at this point and I suggest running a camera. The Customer asked how much that will be and I tell them my price. I usually try to give package deals, but the Customer balks. I tell them that I'm not going to risk getting my cable stuck for good. Fortunately, they pay me my initial fee, I tell them to seriously consider camera/locating and I go home.
About 3 hours later one of the Customers call me and ask if I'll come back with at no extra charge. I tell him that I can't do that, but I'm quite fair in my pricing for both camera and further cleaning. He gets upset, starts cussing me out and states that he's going to complain to the city. I told him that was his choice, but I'm offering my services at very reasonable price.
The next day, the other co-owner calls to say that they should have listened to me. They went out and rented a snake and broke it off in the line. I stated that I really wanted to avoid that and that I felt xtremly bad for this. The Customer also apologized for the other co-owner stating that he was just "really upset". After taking a beating from the first co-owner I didn't feel like being set up or taking more crap. I give them the number for a very expensive big truck drain & plumbing company.
I hope things go well for them