Sounds to me like TTI has some serious parts inventory problems.
You mean STILL has. Why this has not been fixed is beyond me. But from people I talk to day to day it sure has hurt them (RIDGID) with regard to their line of WWing tools. Every time I mention my TS or any other RIDGID WWing tool I get "how much trouble have you had getting parts?" or something similar. Then I have to go on the defensive trying to justify RIDGID (TTIs') lackluster support for their tools.
Service after the sale is not part of their corporate mission statement it would seem. They sure make it tough to promote their tools by word of mouth which as we all know if the best advertising you can get.