And possibly a thread I'll start soon.
If these companies are so "known" to do this, why do they stay in business?
For one, it's people that are naive and trusting of others, uninformed and sometimes just plain ignorant.
Second, people have short attention spans and quickly forget who they dealt with last and on and on and on.
Thirdly, through process of selection and minus 10% for those who move, die, change living conditions...a consumer is going to find a good service provider and lock on when they find it.......well...you'd think that.
So how does it explain a contractor consistently doing bad work and keeps in business, along with us nay-sayers stating they'll be out of business soon enough, when clearly, that's not the case.
Because anyone over 25-30 should of already established their "true and reliable" plumber and stuck with them indefinitely.
Explain it folks. Why, on earth should I expect my customers, even though I had a good experience with them and did my job correctly, charged appropriately and did more than the last guy...otherwise I wouldn't of been there to begin with.
What it's called is diversity in spending, and I truly feel that my customers exercise that privilege just as much as I do.
That's why I purchase plumbing materials from numerous places
Get my hair cut at numerous places
Stop at different gas stations for fuel and food
Buy electronics from different stores
Go to numerous hardware stores
I buy/purchase from convenience....and here's a prime example of how people forget a good experience:
I had a gutter company come in and put a new set of gutters up, did a fantastic job and had no complaints. I do remember the one that was extremely high...but for the life of me I cannot remember the name of the gutter company that treated me right....and my first method is to go into the phone book and try to backtrack the name that sounds familiar.
This turns into a method that can be a little trying because all the names of companies you see on tv/radio/on the road stand out quite a bit more than the ones who are smaller, less significant the advertising dollar spectrum.
So, do you think the property owner is going to take great lengths, work effortlessly to find out who they are? I don't think so...because why do I work for new customers, weekly?
Why haven't they established a working relationship, years ago with a company and stuck with it?
If I pick out a street in an adjacent neighborhood that I know for a fact is another plumber's territory, do the 3 contact trick where I mail them 3 times and build up the third mailing that offers a discount,
I promise by design that I can yield a customer or two, maybe 5 on a street of 47 homes. And if I ask them upon arrival of them calling/inquiring for services, I'll ask them if they've heard of my company before. If they say no, that means that I'm definitely entering someone else's domain.
I'll add to this later, figured I'd get a thread like this started because it's worthy of discussion.
Every week, I do work for repeat customers, and yes, plumbing doesn't break weekly/monthly for my customers on a consistent basis, but I respect and honor my customers and their choices to try others when I've either not done my part to keep it in their focus that I still exist, or they just simply cannot remember that hour-two hours I spent in their house and months-years later, it's impossible to expect them to remember everything.
If they wrote it down, held on to the receipt, whatever. I've given reciepts and months later, people can't find them for reference.
Sometimes I find myself "not" wanting to work for some of my repeat customers because they either were too methodical or too particular, or they just wanted rock bottom and tried to chisel me for everything they could. These customers get the no treatment and they need to.
Time changes people just like time changes me. <<<< Otherwise, plumbers wouldn't be working for new customers every week, new plumbing companies wouldn't stand a chance because all the established plumbing companies would already have those markets sealed down tight.
Ask me to recite every plumbing customer I had in the past 7 years and I'm as about dumbfounded as the customer that I expect to remember me from 4,5,6,7 years ago when I first started under this company name.
It's not feasible, it's not realistic.
And for what I charged 7 years ago....it's a bargain in today's market in my area...these customers should be first in line to be calling me, constantly.......and they might be shocked that I'm $20/hour more expensive than last time.
They just don't know me anymore just like they don't know me anymore.
Before you respond to this thread, ask yourself a question; why do you think wishing someone will go out of business for doing bad work, when realistically they stay in business just like the rest of us?
The guy I posted about on my "good riddens" thread? The absolute only reason he's not out ripping people off right now as I type, is because he's dead. No other reason he stopped.
No complaints to the state, no scathing BBB complaints, no nothing stopped this guy for 30 years. Couldn't tell you how many people stated that they'd "never have this guy in their house again" but used them numerous times beforehand.
There's just too many of these bad experiences out there with customers/plumbers to believe that every experience with a plumber is either a good one or guaranteed seal the deal that that's their lifetime contractor through thick and thin. That simply isn't the case.
It's unrealistic to say that even though I love Ridgid tools, doesn't mean I don't have Lennox products in my tool bag as well. You can have good experiences with numerous brands, companies, stores...and I shouldn't expect dire loyalty to what I offer.
Why? Because there's more than just me out there doing good work, and through economics and availability, this all comes together in reasonable thinking.
Poll is coming...