Hmmm - guess if mine had the "problems" I too would likely take back out of principle if nothing else-sure have done with Jet and Delta and would Rigid too
Then again - the "problems" have not been here - but the "stories" did get me to pop covers, and do some detective work that I never wanted to do either.
So long and short - I beginning to think I see more web related that create a true sense of disbelief in whats stated.
I am not questioning what some have experienced but rather what is being done by Rigid to resolve what seems to be something that happens on occaison to a few saws out there. Was it they all part of initial production run and shipment and the "screws" or whatever changed when discovered? To me it would be logical as the issues are few and far between but seem to be there per customer.
When something is shipped it ends up all over country, inventory builds, they get stacked, newest can be first sold, oldest last....regardless if they happen does it get reolved to all's satisfaction? That to me is only issue-getting resolved. Problems happen.
I hated lugging back a big ol' Delta DC unit. I hated to haul back my first Jet purchase (BS) - but both had issues and it had to be done. I sure as dickens would not pay premium dollar for what they were So yep - I was madder than hornet when I had to repackage and lug back. I walked away w/o the BS and bought different brand. My choice and decision. I also did not keep the DC - actually bought a "lower quality"(perception anyway)HF unit that worked well until we did major upgrade to DC system. Now if they would have just swapped out that unit I may have kept but they wanted to repair it. No thanks.
It is a PITA to return anything-a TS is even heavier. So if this issue that's major I'd pause, think if a easy fix there, what company says, and decide what to do. Serious issue-back she a goes. Period. Their issue-not yours.
Being new model some minor bugs will happen to some I suppose. On older established tools I'd say no it shouldn't but yet it does there too. I have 5 cars (assorted flavors) (plus Healeys which don't count) and 2 trucks, GM and Ford.
All newer, less than 3 years old.Some new models, some old models that seen little change in years. I spend more time doing auto shuffle to dealerships for warranty issues, recalls, etc than I can fathom. But they do fix - or it goes onto trade-in lot because I won't deal with it more than once.
Up to you what to do but just get it done to your satisfaction. And yes - like our 3650's. Glad we don't have issues too
Wish I had the answers ..... even half of \'em