Sorry about the negative first post... Anyway, bought a kit a few years ago, registered with the LSA (got the little card from Ridgid) and am having problems with a warranty claim.
Both my 18V 2.5 Ah are loosing their charge so fast I have minutes of run time before they are spent. The last time I charged them, both were registering as defective on the charger.
Now back in July, I contacted the closest warranty center and they placed the order for the batteries, but the expected date keeps getting pushed back. I'm now over 2 months into it with a possible date of 9/28, they don't show any batteries anywhere in inventory. The best they can do is give me the 18v 2.0Ah batteries they have in stock, not sure if this is a short term fix that I will look back and regret. I do have a circular and sawzall, so the larger battery is probably better.