The following is not verified facts, simply things I have read and am thinking about.
I saw a report yesterday that stated Sears is suing Emerson. Seems Sears provided Emerson with some proprietary machinery in order to produce equipment. Allegedly, Emerson did not return or illegaly repurchased these machines when Sears had them taken back. Emerson is accused of using the machines to build equipment for a competitor to Sears.
Couple that(could this, if true, be the reason for the Emerson plant closing?) with the misinformation and incompetence of the sales staff at HD, and we may, indeed have a company not able to respond to the average question.
I am not stating these as facts, since the report was in a local newspaper, which has a penchant for only reporting 3/4 ths of the true situation. But, if these are true, it would explain things.
Mac<P>Problems are opportunities in disguise