We have several HD stores around the Portland, OR area and each store is quite different in its priorities. Haven't seen all the problems others have but one store has the tools out and hooked up with dust collection and has regularly scheduled woodworking classes, all using just Rigid tools. Everyone there can answer or refer your questions for quick and accurate answers.
Another store 1/2 hour away from the above store is on and off again about its Rigid displays, and very few know more about the tools than I do when I'm shopping (not saying much about me, just how little they know).
If I'm going to drive 1-1/2 hours to get to a HD store in Portland, its an easy guess which one I will choose to go to. I really find it is the individualstore, not the chain.
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