We do it over the phone, cell phone or land line it doesn't matter. Call the 800 number from the job, punch in the numbers get the autho and the money is in our account. No machines required, fee's are cheap and it's fast and easy. Have it through Wells Fargo.
We get the occasional pain in the butt customer who whines about price.
We have to remember that...Plumbing can't be admired like Carpentry can (except bathrooms). Nobody is going to hang out in their unfinished basement drinking beers and looking at their pipes.
Today a new customer left a message about...How is heater is not running and he knows what parts he needs to fix it, but can't get the parts because he's not a heating contractor.
Let's just say we couldn't delete that message fast enough. If he truly knew the parts he needed..he knew the cost of them, and we didn't feel like explaining our charges to fix the problem to him.
I received a call for a new customer that wanted her R.O. filters replaced and she had the filters.
So, I show up and pull all the crap out of the sink and ask for the filters. She hands me a paper. The paper says to call this number for filters.
At this point I am a little puzzled and ask why she didn't just go ahead and buy the filters and she says because we don't have the money and want you to just take care of it.
I bolted out the door. The last name of the customer started with a Z. I just warning ya, because I am sure she will be calling another plumber.
I was taking credit cards through BOA 2.12% each transaction and the el cheapo card slider..Only did a few and got tired of calling in a transaction only to get frustrated etc. Also they were charging me $35 a month whether I did a credit card transaction or not.. But the money went right into my account ..That part was nice ..And not having to chase down rubber checks ..That sucks..Now I am back to cash or check only. Hasn't seemed to slow down business at all..Especially when you can just tell your customer to mail a check whenever..They never seem to forget me