OK Guys here goes for an Aussie opinion.
Power tools- I dont own ridgid power tools other than the seesnake & DVD pak. Battery - absolute BS. I now suspect it comes from the Milwaukie factory which is absolute c-ap.
Now I cant remember if it has been mentioned here but we are all different. We all have different ideas on how to treat tools. Ridgid hand tools, havent got the whole market covered but that damn close got to say no one holds a candle to them. There are a few minor exceptions and they could improve in some minor areas, stop using Chinese components for one. However if they dont break we wont buy replacements will we. But if you give us good tools, generally we dont argue with price becasue we KNOW they wont fail in the middle of our tasks(like we all have experienced from cheaper tools havent we ).
Now the never ending topic of DIY.
I know this is harsh but the playing field is never level. As legitimate contractors we must have Licenses and Insurances. tickets for this that and everything in between. We make a mistake, we swing from the highest tree with ambulance chasing lawyers close behind- SUE GRAB and RUN or Slugs and Grubs as I like to call the Legal Fraternity. Now if my neighbor tries to save cash and do it herself, not even a slap on the wrist becasue the Pathetic Judges havent got backbones to uphold the laws which govern us and treat Mr or Mrs smith, Brown or White or .... the same way. Then comes the Insurance parasites. We make a mistake, BINGO its payday for these mongrels. Up go our premiums. Now down here we are trying to get the regulators to do their job too. After all they are public servants(god I love that term even though I call them THEIVES becasue they take money every week and dont do their job earning that money). So we reckon if the Regulators and the Insurance Companies enforced their policies and withdrew insurance on the DIY and HACKS, wow oh wow, what would we have. Well we would most likely have a skill shortage but thenagain we would be able to plan on training our Young to the talents we all have and want to pass on but at present cant afford to becasue DIY is destroying our business. So Mr Teacher we are thinking that we should come to your school and take the kids out onto the oval and teach them out there. So what use will you be Mr Teacher, we will be taking away your job and will of course be looking at the Principal for payment of our time.
Now this sounds extreme I know but that is the short and simple. I think someone who has a go for them selves is good, builds confidence and tradesmen are not always there when we are needed. However masquerading as a tradesman is deceiptful to say the least. We have Handymen who think they are great, save lots of money but the poor HO knows no better. Then again we have the smart-arse know all HO who cant wait to rub our noses in his savings. We get the last laugh becasue we know just how far the HO has been reamed.
Tools - always a good topic to see who favours what.
sorry for boring you with my Downunder rant.
Merry Christmas to one and all
I'm curious the logic on why a consumer who buys a Ridgid product is required to register the product? It's not like the product is a knock off whcih cannot be identified. I feel the requirements for warranty support are just meant to provide a loop hole so that manufacturers can get out of support a product defect. Really - if you own a Ridgid product - and they have a current support policy of lifetime replacement of batteries for example - then why are you required to register?
Just curious if someone can share the logic or rationale.
Originally Posted by bketchy
I think its mainly to keep people from trying to warranty tools bought online or at garage sales. The warranty is only valid for the original purchaser. But, what's dumb is all you should need is a receipt in my opinion. And if they want the registration, why not have the dashboard like they do, but once the tool is entered, that serial number is now yours, and can never be re-registered anyway, so the box upc IMHO is a waste of time and resources. Lastly, the battery warranty is flawed, and I personally think that is the reason Ridgid has become more strict on repair claims... Their losing their A$$ warrantying out so many batteries. They should have covered the batteries for 3 years, after that they should have worked out a better deal with home depot. Bring in a dead Ridgid battery, and they take it on trade for a new battery at 50% off, or possibly have "reconditioned" batteries for a deep discount. I would rather I could go in, drop of my dead Ridgid battery at a local store and pay half price for a newer, better battery than go through the hoops to warranty out the battery... Just my opinion.
Welcome to the Ridgid forum.
Originally Posted by bketchy
First off, "registration" is NOT required for the warranty! (I have no idea why so many people get this so confused.) The "Warranty" is for three years regardless of whether you register it or not. All that is required to get warranty service during that time is your proof of purchase, ie.: Your receipt!
However, the Limited Lifetime Service AGREEMENT (LLSA) does require that the registration parameters be met. Simply put: It is an agreement between the customer and the Ridgid-branded TTI product manufacturer that in exchange for your registration, they will provide a lifetiime of service, which includes repair and replacement of most (but not all) parts and among those parts will be batteries and chargers (which are notorious on most brands for failure).
So, understand that registration is not a requirement for warranty... only for agreeing to register and in response they will provide the LLSA!
But, I do think Alphacowboy has a good point; to me anyway, it just seems like promising to replace batteries for life is an open-ended path to financial loss for TTI on this deal... and it provides some level of frustration and confusion to the purchaser. Perhaps somewhere in the future, TTI will rethink this whole thing; but I would imagine that when it does, there will be one heck of a lot of complaining about that.
BTW, many companies have great use of customer information and sometimes will take promotional step to get the customer to provide that information. While I can't speak to anything outside my own experiences, let me just say that such info is helpful in sales planning, support logistics, and general market/product trends. It also asists to some extent in tracking losses and general demographic challenges.