I have purchased many Ridgid tools since 2005 that have provided me great service and I have exchanged at least 12 batteries under the lifetime warranty. I have 2 or more of all my Ridgid tools as I have a home in CA and ID. Being a home owner I donít get the use out of tools that a contractor would get so the lifetime battery is the big reason I choose Ridgid. Batteries just go bad over time and are very expensive.
I purchased the X3 fluorescent light Bare Tool for home repairs and for camping. It is a little expensive for a fluorescent light but the lifetime warranty makes up for the difference in cost between a Coleman or Eveready lantern. It is nice to be able to use the multitude of Ridgid lifetime warrantied rechargeable batteries that I own instead of expensive alkaline D batteries that my Coleman fluorescent lights use.
My real problem is I purchased this light on December 17, 2011 from Home Depotís website because it is listed to have the lifetime warranty on the Home Depot and Ridgid websites. The light was shipped to me on December 23, 2011. I received the light in a box that had Ridgidís lifetime logo on the box and registered the tool on line and mailed the UPC, receipt and filled out warranty form to Ridgid on January 5, 2012. I know that it can take several months to have the warranty change from 3 years to lifetime. I checked the warranty on April 20, 2012 and the light still had the 3 year warranty so called Ridgid and was told to give the light more time for the status to change to lifetime.
I checked on the warranty on Sep 12, 2012 and the status was still 3 years. I called Ridgid and talked to Teresa. She informed that even though their website and the Home Depot website states a lifetime warranty that this light only gets a 3 year warranty. She would not listen to me, was of no help and a little rude. I asked to speak to a supervisor and was transferred to Andrea Jones phone. I left 2 messages for her and as of Oct 7, 2012 she has not returned my call.
This is a little scary for me as I have always given Ridgid the first opportunity to make a sale on any tool knowing their tools sets and bare tools carry a lifetime warranty LSA. Now I am told it does not matter what the website says you may not be able to get the tool registered under the LSA. I have dealt with Tim Beasley several times and really enjoyed working with him. Is he still with Ridgid and is there a way to call Ridgid and get directly to a person that can rectify this situation? Your help will be greatly appreciated.