You haven't tried to get a replacement on a Sears tool that has a motor. Sure they will replace hand tools (wrenches, sockets etc) but if there is a motor in it you get 30-90 days replacement and after that it goes to the repair shop. If the repair shop deems it normal wear they will notify you and charge for the repair.
Originally posted by Labman:
I too was sucked in by the promise of a lifetime warranty with free replacement. Break a Craftsman take it in and get a new one on the spot. Same with Snap-on, Mac, and many others. Vehicles under warranty that require downtime and you get a loaner.
I'm a selfemployed electrical contractor and use my 18v hammer drill/driver daily. Then I noticed my bits were wobbling and the chuck wouldn't lock them in. One of the fingers in the chuck was worn smooth and would no longer grip the bits whether they were round or hex shanks. So I drove an hour back to the store and talked to the same guy that sold me the piece of junk and asked for a new one. After getting the runaround for 10 minutes they asked me to leave as the discussion started to get a little heated when he told me I had to send it to a service center to be evaluated. Nice.
Spend $500.00 and still have to drill holes by hand. Last time I buy any Rigid product.