There is no doubt that some some gripes are legitimate but, overall, I think, most are nothing more than a case of some immature person throwing a tantrum based hissy fit. In some cases the problems they complain about have already been acknowledged and a resolution is already in place. What kind of person complains after the fact?
I always get a big kick out of the people that complain that this or that tool they bought a few days ago has something wrong with it and therefore every tool in the Ridgid line must also be worthless. Those people have obviously not done much if any research before they bought a Ridgid tool. If they had, they would have known that all they had to do in the first 90 days of ownership was to take it back to HD for an exchange or refund. How difficult is that to figure out?
I also agree 100% with George when he mentions the amount of complaints vs the overall number of tools that are sold. Ridgid has a Forum where anyone can complain or even sing the praises of Ridgid tools. Ryobi is the only other name brand tool that I can think of besides Ridgid that has a Forum so yes, Ridgid will seem like it has more problems than other tool mfgs. However, until someone can show me REAL numbers that show percentage wise that Ridgid has more problems per tools sold vs tools made than other mfgs, I'll continue to believe that Ridgid tools are as good, if not better, than any of the other tools in their class.
111,111,111 = 12,345,678,987, 654,321