flat rate pricing is for the birds
I'm shocked and appalled at my current company for the insane pricing they are trying to pull off with this flat rate pricing mumbo-jumbo!I seriously have trouble sleeping at night sometimes thinking about the look on customers faces when I tell them the price of some of the simplest things.Unfortunately, some of these people pay this "price" because my company has been around for 20 plus years and they trust(or used to trust) us. The whole flat rate pricing is new to my company (within the last year or so) and I just can't understand why my boss, who is a great man, went to flat rate pricing. He went from a one man show in the early 80s to 15 guys in '05, all without flat rate pricing. Now it seems like we are loosing customers right and left because of our prices. C'mon, over $325 to pull a commode and change the wax ring? I'm flabergasted. Over $150 to change a flapper? Get real! It's all how you present it is what they tell me. It's not a flapper, it's a water control diaphragm and if it leaks for a year straight, it's enough water to fill a swimming pool. Yeah,thanx,it's also 5 bucks and takes less than five minutes to change out. I just don't know what to do besides leave and I'm afraid where I'm at, all the other bigger and well-known plumbing and drain cleaning companies are going to flat rate pricing also. Well I don't buy it and that's when it's even harder to sell it. Any suggestions? Plumber Rick, any word of advice? Am I wrong to feel this way? Thanks.