Re: Flat Rate vs Whatever
A little history
I do appreciate this heading back to civil. I will answer any questions that are questions and will provide explanations. I did not start the attacks I stood up for flat rate, straight forward and up front pricing and I stood up for my credentials. I will answer any question asked of me personally and professionally. I am not a bad guy.
I do not and will from never twist what another states and I will say what I mean and mean what I say and that may be the cause of getting off on the wrong foot.
There are only a few things that set me off and one of them is to throw out examples without having the details involved. An example would be a price without the work scope. Another is a claim that another professional did not do everything they should have done (bashing them) without knowing the details. The details from a client are usually one sided and most likely hold 20-30% of what was said or completed. When I see this I will point out more details that were not followed with the description of the work scope given by the writer. My goal with every client to is exceed expectations and those expectations are my expectations as the client does not understand what they should expect other than to get rid of the problem. A get by fix in my estimation should only happen when the budget cannot be met for the permanent solution. It is up to me to discover where we can fit it in the budget. It is always the client’s decision concerning what to spend and I must give them all information whether I think they can afford or cannot afford. They must have all the information to make an educated decision that is best for them.
I am not a fan of quotes that are misrepresented and taken out of context on purpose to try and discredit individuals. This sets me off.
For the record I am not a fan of franchises, chains that are not locally owned and do not give the local company the power to make decisions in the best interest of the client and employees of that company.
I work for and with an owner that has been in the plumbing business for over 50 years. He is innovative and proactive and we both educate plumbers in our area to not only become better professional plumbers but better people. We are very strict with workmanship, ethics and integrity and have a commitment to our profession. We strive to make this a profession that has pride in the aspect that we are not just plumbers. A better you professionally and personally.
We have a close community. When we run into a shoddy job by a plumbing company I can guarantee that the owner of that company did not know that their technician left a client in a bad situation. They appreciate a phone call from us informing them of the condition. Multiple issues and they come in front of the local PHCC to resolve the shoddy workmanship. Our industry needs to work like this in order to gain the respect and reputation that it originally held.
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