To: Chicago Plumbin
Hi, I read your post about the Navien tankless water heater. I had one installed a few months ago and have had nothing but problems. The first unit worked for one day. The plumber replaced the entire unit, thinking the first was a lemon. The new unit worked a few days, then no water at all from the hot tap. The Navien Rep came out and had the plumber replace my gas line to 3/4". It worked for a day, then no water. The Rep replaced the elec panel in the unit, and it worked fine for about a month, until today. I can't figure out what's going on, or who to call. I called the Rep, but of course they're not around on weekends. Then I call the 800 number, and the damn mailbox is full. What a runaround.
Sorry to impose on you but do you have any insights? Any info would be helpful.